Comprehensive Guide to Common Error Codes in Security Camera Apps: Reolink, Ring, and Eufy
Security camera apps like Reolink, Ring, and Eufy are essential tools for managing home surveillance systems. However, these apps sometimes generate error codes that can be frustrating if you don’t know what they mean. Below is a detailed compilation of the most common error codes for each app, along with their explanations and potential solutions.
Reolink Error Codes
1. Error Code 0x1001: Device Not Connected to Network
- Cause: The camera fails to connect to the network, often due to Wi-Fi issues or router configuration.
- Solution: Check if the Wi-Fi signal is strong enough where the camera is installed. Ensure that the Wi-Fi password is correct and that the camera is within range of the router. Restarting the router or camera might also help.
2. Error Code 0x1002: Connection Timeout
- Cause: The app fails to connect to the camera within a set timeframe.
- Solution: Ensure your camera and mobile device are on the same network. Consider resetting your camera to factory settings if the issue persists.
3. Error Code 0x1004: Network Disconnection
- Cause: The camera loses connection to the app or the network.
- Solution: Verify that the camera is properly connected to the network and that there is no interference. Reconnect the camera to the network via the Reolink app.
4. Error Code 0x1018: Device Not Found
- Cause: The Reolink app cannot detect the camera on the network.
- Solution: Ensure that the camera is powered on and connected to the network. Try refreshing the app or reinstalling it to see if the camera is detected.
5. Error Code 0x8005: Firmware Version Not Supported
- Cause: The camera’s firmware is incompatible with the app.
- Solution: Update the camera’s fir
Ring Error Codes
1. Error Code 801: Video Streaming Error
- Cause: Often caused by a weak Wi-Fi signal or interference between the camera and the router.
- Solution: Move the camera closer to the router or use a Wi-Fi extender to improve the signal. Ensure that there is no large object obstructing the signal.
2. Error Code 805: Streaming Delayed
- Cause: The app is experiencing delays in video transmission.
- Solution: Check your internet speed to ensure it meets the required bandwidth for video streaming. Restarting your router might also resolve the issue.
3. Error Code 900: Authorization Error
- Cause: There’s an issue with account authentication, possibly due to login problems or expired credentials.
- Solution: Log out of the Ring app and log back in. If this doesn’t work, try resetting your password.
4. Error Code P1-65: Device Offline
- Cause: The device is not connected to the network or the Ring server.
- Solution: Ensure that the device is connected to power and Wi-Fi. Reboot the device, or try reconnecting it through the Ring app.
5. Error Code 0x8020000b: Update Error
- Cause: The device fails to update to the latest firmware.
- Solution: Retry the update process or perform the update manually via the Ring website.
Eufy Error Codes
1. Error (-110): Live Streaming Error
- Cause: Usually related to poor Wi-Fi connectivity or an unstable network.
- Solution: Move the camera closer to the router and ensure that no other devices are hogging the bandwidth. Restart the camera or router if necessary.
2. Error (-201): Device Offline
- Cause: The Eufy camera loses its connection to the network or the HomeBase.
- Solution: Check the network settings and make sure the HomeBase is properly connected to the router. Resetting the HomeBase and re-pairing it with the camera might solve the issue.
3. Error (-202): Sync Failed
- Cause: The camera fails to sync with the HomeBase or the app.
- Solution: Ensure that the camera is within range of the HomeBase and that the HomeBase is powered on and connected to the internet. Try resetting both the camera and the HomeBase.
4. Error (-401): Authorization Failed
- Cause: Similar to the Ring 900 error, this indicates a problem with account authentication.
- Solution: Log out and back into your Eufy account. If necessary, reset your password or contact Eufy support for further assistance.
5. Error (-1102): Firmware Update Failed
- Cause: The camera fails to update to the latest firmware version.
- Solution: Retry the firmware update. If the problem persists, perform the update manually through the Eufy app or website.
General Tips for Troubleshooting
- Network Stability: Ensure that your cameras are connected to a stable Wi-Fi network. Unstable networks can lead to a variety of errors across all apps.Firmware Updates: Regularly check for firmware updates for both your cameras and the app itself. Outdated firmware can cause incompatibility issues.
- Reset Devices: If you encounter persistent issues, try resetting the camera or the base station to factory settings and then reconfigure them.
- Contact Support: If all else fails, contacting the customer support team of the respective brand can provide specific guidance and solutions.
- This comprehensive guide should help you understand and resolve the most common error codes encountered in Reolink, Ring, and Eufy security camera apps. For more specific issues or detailed troubleshooting steps, it’s always a good idea to consult the official support pages or reach out to customer service.
Additional Note for Techage Camera Users: If you’re using a Techage Security Camera, you can click here to view specific error codes and troubleshooting steps tailored to your device. While the solutions provided in this guide apply to many security camera brands, Techage users may find more precise instructions in our dedicated support section.
